NAIROBI, Kenya – In a push to enhance Kenya’s aviation sector, the government has announced the immediate implementation of an Airport Charter aimed at improving efficiency, security, and traveler experience through better coordination of airport agencies.
The charter, set to take effect within seven days, is part of the government’s broader aviation reforms to establish Kenya as a regional hub.
It will provide clear governance structures, monitoring mechanisms, and escalation protocols to streamline operations across key airports, including Jomo Kenyatta International Airport (JKIA).
Key Reforms Under the Charter
Enhanced Passenger Screening & Security
Security screening at Kenyan airports will be modernized to balance safety with traveler privacy.
Only bags flagged by security scanners will be opened, and inspections will take place in a dedicated screening room to minimize public embarrassment and delays.
Additionally, the Advanced Passenger Information System (APIS) will be rolled out immediately, aligning with UN security resolutions.
This system will strengthen border controls by providing authorities with real-time passenger data, improving risk profiling, and reducing security threats.
Streamlined Entry Process & Duty-Free Limits
In line with Kenya’s commitment to open travel within Africa, citizens from across the continent are now exempt from Electronic Travel Authorization (ETA) requirements.
Further, multiple-entry ETA options and expedited processing have been introduced to encourage business and tourism.
In a major relief for travelers, Kenya has increased the duty-free limit from KSh 50,000 to KSh 250,000.
At the same time, customs operations will be strengthened with all airport customs officers required to wear body cameras from July 1 to enhance transparency and efficiency.
Faster Immigration Clearance at JKIA
To cut long queues at JKIA, immigration booths will be doubled within 90 days, alongside a corresponding increase in staff.
Additionally, electronic self-clearance gates (eGates) will be introduced to allow passengers to clear immigration faster, reducing congestion at the country’s busiest airport.
New Accountability & Service Standards for Airport Staff
All employees at agencies such as Kenya Airports Authority (KAA), Kenya Revenue Authority (KRA), Immigration, Port Health, KEPHIS, and the National Police Service will be required to wear uniforms and name tags within two weeks.
Customer service training will also be rolled out across all airport staff to enhance traveler experience.
Technology will be deployed to monitor airport staff performance, ensuring improved accountability across all government agencies operating at JKIA.
Infrastructure Upgrades for a Modernized Airport
Acknowledging aging infrastructure, the government has pledged to improve airport facilities in phases. Within six months, travelers can expect:
1. Better signage and wayfinding inside terminals
2. Improved air-conditioning in passenger areas
3. Upgraded water supply and storm drainage systems
4. Better-managed parking facilities
5. Covered walkways and terminal canopies
By the next financial year, Kenya will also acquire new 3D security scanners to improve baggage screening.
As part of efforts to promote Kenya as a top travel destination, a Tourist Information Centre will be established at JKIA, offering visitors a one-stop resource for travel and sightseeing information.
The reforms signal Kenya’s ambition to become a leading aviation hub in Africa, with the government emphasizing that the Airport Charter is just the beginning.
Authorities are expected to continuously assess and enhance airport services to keep pace with global aviation standards.
