NAIROBI, Kenya — The Social Health Authority (SHA) has directed healthcare providers to amend their contracts to align with verified facility status, following the completion of the first batch of contractual and facility record reviews.
On Monday, December 22, SHA informed healthcare providers that verified facility licensing records had been cross-checked against the Kenya Medical Practitioners and Dentists Council (KMPDC), and the applicable Kenya Essential Package for Health (KEPH) Level was confirmed.
According to the notice, facilities that have already updated their contracts in line with their declared status have been cleared.
“SHA verified facility licensing records with the Kenya Medical Practitioners and Dentists Council (KMPDC). SHA also confirmed the applicable Kenya Essential Package for Health (KEPH) Level. Facilities needed to amend their contracts to align with their declared status. Those who have finished this process have been cleared,” the notice stated.
SHA further announced that claims submitted during the amendment period were reviewed according to the updated contract status, with validated claims set to be paid by Wednesday, December 24, 2025.
“SHA reviewed claims submitted during the amendment period in accordance with the updated contract status. Validated claims will be paid by Wednesday, 24/12/2025,” the statement read.
Healthcare providers seeking assistance or wishing to access the list of cleared facilities have been directed to contact SHA through authorized channels, including email at providermanagement@sha.go.ke, the SHA County Office Manager, or the toll-free line at 0800 720 601.
This latest directive follows a series of communications from SHA regarding contractual matters and scheme administration. On November 25, 2025, SHA invited all contracted Health Care Providers (HCPs) to log in to the SHA e-contracting platform to sign the Public Officers Medical Scheme Fund (POMSF) addendum to their contracts.
The signing session was scheduled for Friday, December 6, at 6 PM, covering the administration of all schemes under POMSF.
“Further to our earlier communication, the Social Health Authority (SHA) invites all contracted Health Care Providers (HCPs) to log into the SHA e-contracting platform on Friday, 6 PM to sign the Public Officers Medical Scheme Fund (POMSF) addendum to the contract.
This signing will cover the administration of all the schemes under POMSF,” the notice stated.
SHA also issued a warning on December 2, 2025, alerting healthcare providers to fraudulent payment requests circulating in the name of the POMSF addendum.
The authority emphasised that it does not charge any fees for signing or processing the addendum.
“SHA is aware of fraudulent messages asking HCPs to pay during the signing of the Public Officers Medical Scheme Fund (POMSF) addendum to the contract. Note that SHA does NOT charge any fees for signing or processing this addendum,” the notice warned.
