NAIROBI, Kenya- In the wake of online claims and public uproar, Safaricom, Kenya’s leading telecommunications provider, has denied allegations that it shared customer data with security agencies.
These accusations surfaced following cases of abductions during the ongoing demonstrations against the Financial Bill 2024.
This has led to widespread concern over privacy violations.
Safaricom’s Stance on Data Privacy
In a statement on Tuesday, Safaricom refuted the claims that were made on social media by a section of content creators, some of whom are now victims of abduction.
The firm emphasized its unwavering commitment to protecting customer privacy and adhering to Kenya’s stringent data protection laws.
“We respect customers’ privacy and adhere strictly to the country’s data protection laws. We do not share any customer’s data unless explicitly required of us via court order,” Safaricom said.
The company further clarified that no court order had been presented that would warrant the release of any customer’s personal information.
“On the current issue in discussion, we confirm that we have not received any court order requiring us to share customer information with any government agency,” Safaricom added.
Social Media Storm and Public Concerns
The controversy began when a segment of Kenyans took to social media, claiming their data had been shared with security agencies.
These claims suggested that such data sharing led to some individuals being traced, arrested, and abducted.
The allegations have sparked a heated debate online, with many users expressing fears about the safety of their private information.
Critics argue that sharing data without consent is a severe breach of trust and privacy.
Amid the backlash, Safaricom has reiterated its dedication to transparency and legal compliance.
The company reassured customers that their data is protected and will only be disclosed under legal compulsion.
