NAIROBI, Kenya — The National Transport and Safety Authority (NTSA) has issued a stern warning to vehicle owners following the emergence of a fraudulent website falsely claiming to offer official motor vehicle services.
In a public notice issued on Thursday, January 15, NTSA said the website, identified as “Mverified,” is not affiliated with the authority and should not be used under any circumstances.
“The Mverified website does not belong to NTSA,” the authority said. “If you have been conned via this website, report the matter to the nearest police station.”
NTSA urged motorists to remain vigilant, noting that scammers are increasingly targeting Kenyans seeking vehicle registration and verification services.
The authority clarified that legitimate applications for motor vehicle records or a copy of records can only be made through its official portal.
“Motor vehicle copy of records or search is applied for through serviceportal.ntsa.go.ke, accessible via the eCitizen platform,” NTSA said. “The fee is Sh550, payable through your account, and the turnaround time is instant.”
The warning comes amid a series of fraud alerts issued by NTSA in recent weeks, as criminals exploit digital platforms to impersonate the agency and defraud unsuspecting members of the public.
In December, NTSA cautioned Kenyans against a fraudulent Instagram account operating under the handle @ntsa_kenya_ that was being used to solicit money and personal information from motorists.
The authority emphasized that it communicates exclusively through its verified X account @ntsa_kenya and its official website, ntsa.go.ke, and does not conduct transactions through social media or unofficial links.
“If you come across a suspicious account claiming to belong to NTSA, do not engage and report it immediately,” the authority said.
Earlier, NTSA also warned motorists about fraudulent SMS messages claiming recipients had outstanding traffic violation fines payable through a suspicious link. The authority clarified that the website referenced in the messages, ntsca.cc, is not associated with NTSA.
The regulator advised motorists to ignore such messages entirely.
“To protect yourself, do not click on the links, do not reply to the messages, and never make payments through unofficial platforms,” NTSA said. “If you have already done so, contact your bank immediately to block or reverse the transaction and delete the message.”
NTSA said it is working with law enforcement agencies to track and shut down fraudulent platforms while urging the public to verify information through official channels before making any payments or sharing personal data.
