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Over 40 Million Smartphones Accsessing Public Services Online in Kenya

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NAIROBI, Kenya – Kenya’s digital economy is rapidly expanding, placing the country among the top 10 fastest-growing digital economies globally.

According to Interior Principal Secretary, Dr. Raymond Omollo, over 40 million smartphones now access nearly 80% of public services online, a development driven by President William Ruto’s push to digitize and automate government processes.

“The transformation of public service delivery through digital platforms has been remarkable, yet it comes with challenges that require urgent attention,” Dr. Omollo said.

The shift to online services has coincided with a rise in sophisticated cybercrimes across the continent, including financial fraud, ransomware attacks, online child exploitation, disinformation, and assaults on e-governance platforms.

These cyber threats cost Africa more than $4 billion annually, weakening economies, eroding trust in digital systems, and exposing governments, businesses, and citizens to significant vulnerabilities.

“A cyber incident from thousands of miles away can destabilize institutions in seconds. Coordinated, international, and sustained responses are critical,” Dr. Omollo warned, emphasizing the role of secure digital identity systems in protecting privacy while enabling lawful tracing of cybercrime.

The government is strengthening the cyber governance framework to ensure digital evidence is reliable while upholding human rights and innovation.

Recent amendments to the Computer Misuse and Cybercrime Act and the Virtual Assets Service Providers Act, combined with international collaborations, aim to enhance law enforcement capabilities, cross-border cooperation, and protection of critical information and infrastructure.

Kenya is actively engaging global partners, particularly in Europe, to adopt secure, privacy-respecting technologies that enhance cybersecurity resilience.

Dr. Omollo stressed that such partnerships are vital for understanding evolving cyber threats, strengthening cooperation, and safeguarding citizens and national security.

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“Building a resilient digital ecosystem requires partnerships beyond government, including industry, academia, and civil society,” Dr. Omollo concluded.

Anthony Kinyua
Anthony Kinyua
Anthony Kinyua brings a unique blend of analytical and creative skills to his role as a storyteller. He is known for his attention to detail, mastery of storytelling techniques, and dedication to high-quality content.

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