NAIROBI, Kenya – The Directorate of Immigration Services (DIS) has announced significant operational reforms aimed at improving passport issuance and other services.
These changes are part of a broader effort to enhance efficiency, clear a backlog, and meet the growing demand for immigration services.
To tackle a longstanding challenge, the DIS has deployed advanced printing technology and increased staff numbers to expedite passport issuance.
Additionally, collection stations have been remodeled with extra service counters and upgraded facilities, creating a more efficient and user-friendly environment.
These efforts have significantly reduced the backlog of unprinted passports, marking a milestone in service delivery.
In a bid to decentralize its services, the DIS has opened new regional offices in Kericho and Bungoma, alleviating pressure on the Nyayo House headquarters.
Plans are underway to establish additional offices in Garissa, Nyeri, and Machakos. The department has hinted at extending services to other counties based on demand.
Acknowledging the growing need for overseas job opportunities, the DIS has introduced dedicated desks for migrant labor.
These counters prioritize passport applications for Kenyans traveling abroad for work, provided they submit appropriate documentation to support their applications.
In a stance against corruption, the DIS has emphasized that all services are offered at official rates listed on its website.
Eligible applicants are not required to pay bribes or offer inducements.
A self-tracking system allows applicants to monitor their application status, enhancing transparency and deterring fraudulent practices.
The public is encouraged to report any instances of bribery or extortion for swift action.
The department has simplified the process of tracking passport applications.
Applicants can send their eCitizen tracking number via SMS to 22222 to receive real-time updates on their application status.
This initiative is aimed at reducing inquiries and delays, providing clients with a seamless experience.
Despite these efforts, 65,589 passports remain uncollected at various DIS offices.
The department has urged applicants to retrieve their documents promptly to avoid storage constraints and ensure resources are optimized for new applicants.
These changes are part of a broader effort to enhance efficiency, clear a backlog, and meet the growing demand for immigration services.
To tackle a longstanding challenge, the DIS has deployed advanced printing technology and increased staff numbers to expedite passport issuance.
Additionally, collection stations have been remodeled with extra service counters and upgraded facilities, creating a more efficient and user-friendly environment.
These efforts have significantly reduced the backlog of unprinted passports, marking a milestone in service delivery.
In a bid to decentralize its services, the DIS has opened new regional offices in Kericho and Bungoma, alleviating pressure on the Nyayo House headquarters.
Plans are underway to establish additional offices in Garissa, Nyeri, and Machakos. The department has hinted at extending services to other counties based on demand.
Acknowledging the growing need for overseas job opportunities, the DIS has introduced dedicated desks for migrant labor.
These counters prioritize passport applications for Kenyans traveling abroad for work, provided they submit appropriate documentation to support their applications.
In a stance against corruption, the DIS has emphasized that all services are offered at official rates listed on its website.
Eligible applicants are not required to pay bribes or offer inducements.
A self-tracking system allows applicants to monitor their application status, enhancing transparency and deterring fraudulent practices.
The public is encouraged to report any instances of bribery or extortion for swift action.
The department has simplified the process of tracking passport applications.
Applicants can send their eCitizen tracking number via SMS to 22222 to receive real-time updates on their application status.
This initiative is aimed at reducing inquiries and delays, providing clients with a seamless experience.
Despite these efforts, 65,589 passports remain uncollected at various DIS offices.
The department has urged applicants to retrieve their documents promptly to avoid storage constraints and ensure resources are optimized for new applicants.
