NAIROBI, Kenya – The National Transport and Safety Authority (NTSA) has announced a scheduled system maintenance that will render all its services intermittently unavailable from 10:00 PM on Friday, June 20, to 2:00 PM on Saturday, June 21, 2025.
In a public notice issued on Friday, NTSA stated that the temporary service disruption is necessary to facilitate critical system upgrades aimed at improving service delivery and ensuring system security.
“The Authority plans to conduct scheduled system maintenance from 10 pm, Friday, June 20, 2025, to Saturday, June 21, 2025, 2 pm,” the statement read. “We apologise for any inconvenience that might be caused as a result of the maintenance.”
Services Affected
During the 16-hour maintenance window, core NTSA services—including motor vehicle registration, inspection bookings, licensing, and PSV compliance checks—will be intermittently inaccessible through the eCitizen portal and NTSA offices.
Motorists and transport operators are advised to plan ahead and complete any urgent transactions before the system downtime.
Update: Important Public Notice The Authority plans to conduct scheduled system maintenance from 10.00pm, Friday, 20th June 2025, to Saturday, 21st June 2025, 16.00pm.During this period, all our services will be intermittently unavailable.We apologize for any inconvenience
NTSA’s Role in Road Safety
Established under the NTSA Act No. 33 of 2012, the Authority plays a crucial role in regulating Kenya’s road transport sector.
Its mandate includes implementing transport policies, registering and licensing vehicles, certifying roadworthiness, and developing safety strategies aimed at reducing road accidents.
NTSA also works closely with stakeholders to promote public education, enhance enforcement, and ensure compliance with national transport laws.
“We are committed to making Kenyan roads safe for all users through effective regulation, enforcement, and public education,” NTSA says on its website.
