NAIROBI, Kenya- The National Social Security Fund (NSSF) is harnessing the power of technology to redefine service delivery for its members.
By the end of its current strategic period, NSSF aims to slash the processing time for retirees’ benefits from 10 days to a mere 24 hours—a transformation that underscores the Fund’s commitment to efficiency, transparency, and convenience.
Imagine a world where retirees no longer have to wait in uncertainty for their benefits to be processed.
With NSSF’s ambitious Corporate Strategic Plan for 2023–2027, that vision is becoming a reality.
By the close of this period, retirees can expect to have their benefits in hand within 24 hours of applying, provided all necessary documents are in order.
“This acceleration of the benefit payment process reinforces transparency, security, and convenience for all our members, aligning with the Fund’s core values of integrity and customer-centric service,” said NSSF Managing Trustee David Koross.
This shift is more than just a convenience; it’s a lifeline for retirees who rely on these benefits as they transition into their next chapter of life.
And it’s all thanks to NSSF’s hefty investment in digital solutions that streamline operations and cut out unnecessary delays.
Central to this transformation is NSSF’s e-Service portal, a digital hub that allows employers and members to manage their interactions with the Fund with unprecedented ease.
Employers can register their organizations, submit monthly returns, and even validate compliance certificates – all online. Members, on the other hand, can access their contribution statements, monitor their accounts, and ensure their benefits are always up-to-date.
But NSSF didn’t stop there. They’ve also introduced a USSD service (*303#), a mini-app on the M-Pesa platform, and a WhatsApp chatbot – each designed to make it easier for members to stay connected and informed.
Whether you’re checking your NSSF number, accessing your statements, or making Tenant Purchase Scheme (TPS) payments, these user-friendly channels have got you covered.
One of the standout features? The ability to regularly access and review your statements. Koross highlights that one of the main reasons for delayed benefit payments is gaps in contributions that members often overlook until it’s too late.
With these digital tools, members can stay proactive, ensuring their contributions are up-to-date and paving the way for a smooth, swift benefit payment process.
Digital innovations are just part of the story. NSSF is also expanding its physical footprint to bring services closer to its members.
With branches in all 47 counties and service points at 57 Huduma Centres across Kenya, the Fund is making it easier than ever for members to access their services without the need for long-distance travel.
This expansion is complemented by an integrated approach to service delivery, where NSSF has partnered with other government agencies like the Business Registration Service to offer a one-stop solution for employer registration and compliance.
As NSSF continues to integrate with leading banks such as KCB, National Bank of Kenya, and Co-operative Bank, the process of making contributions is becoming simpler and more secure.
This integration minimizes the risk of errors and delays, ensuring that contributions are credited correctly and on time.
