HOMA BAY, Kenya — Kenya’s eCitizen platform has transformed from a modest digital service portal into a billion-shilling-a-day revenue engine — and President William Ruto says it’s also one of the country’s most potent weapons against corruption.
Speaking at the 2025 Biennial Devolution Conference in Homa Bay, Ruto revealed that the platform now processes over Sh 1 billion daily, a staggering jump from just Sh 60 million when it was launched in 2013.
From 60 Million to 1 Billion a Day
In just over a decade, eCitizen has expanded from a handful of online services to a 24/7 one-stop shop offering more than 22,000 government services — from passport applications and business registrations to land transactions and police clearance certificates.
“What began with a handful of services has evolved into a platform that brings government to every Kenyan, wherever they are,” Ruto said.
Today, more than 14 million Kenyans are registered on the platform, with around 500,000 logging in daily — eliminating long queues, middlemen, and unnecessary bureaucracy.
Counties See Revenue Surge
Ruto credited eCitizen with revolutionising county revenue collection. Counties that have integrated their systems into the platform are reporting sharp increases in collections:
Mombasa: From Sh 1.6 billion to Sh 2.57 billion — +61%
Kiambu: From Sh 2 billion to Sh 3.04 billion — +52%
Kajiado: From Sh 1.4 billion to Sh 2.07 billion — +48%
Other counties, including Bomet, Tharaka-Nithi, and Meru, have posted similar gains.
A Digital Strike Against Corruption
Beyond the money, Ruto said the platform is helping to clean up government transactions by removing cash handling and creating full digital audit trails.
“By eliminating cash handling, we have reduced opportunities for bribery and made transactions traceable, fair, and secure,” he told delegates.
Citizens can now track applications and payments online, ensuring transparency and boosting trust in government services.
Jobs and Economic Impact
The President also highlighted the platform’s role in job creation. According to him, digitisation under eCitizen has created over 600,000 jobs in ICT, support services, logistics, and other sectors.
“Digitisation is not just about convenience — it’s about livelihoods,” Ruto said.
Ruto urged counties that have yet to fully integrate with eCitizen to do so quickly, arguing that the benefits are clear: higher revenues, less corruption, and better service delivery.
“Technology can help us eliminate waste, cut leakages, and serve our people better,” he said.
The billion-shilling milestone cements eCitizen’s place at the heart of Kenya’s digital transformation, and the President is betting that its next chapter will be even bigger — and cleaner.
