NAIROBI, Kenya – Interior Cabinet Secretary Kipchumba Murkomen has hailed the launch of the upgraded Fichua Kwa DCI Call Centre as a major step in advancing people-centred policing and strengthening accountability within the National Police Service.
Speaking at the Directorate of Criminal Investigations (DCI) headquarters on Kiambu Road, Murkomen described the improved platform as a reflection of the government’s commitment to modernising law enforcement through technology and citizen participation.
“People-centred policing is at the heart of our efforts to strengthen accountability and public safety,” said the CS.
The enhanced centre now includes a dedicated WhatsApp number (0709570000) and a state-of-the-art recovery server, enabling Kenyans to report crimes discreetly and securely from anywhere in the world.
It complements the DCI’s existing toll-free hotline and is part of a broader security cooperation effort with the United Kingdom.
Murkomen acknowledged the success of the Fichua Kwa DCI initiative, saying it has already contributed to the resolution of complex crimes including murder, terrorism, drug trafficking, and human trafficking.
“The platform has helped resolve serious and complex crimes. It empowers citizens to play an active role in enhancing safety within their neighbourhoods and beyond.”
He also emphasized the importance of continuous police training to match evolving crime patterns and technological shifts, describing it as “key in building an efficient Police Service.”
The launch event was attended by British High Commissioner to Kenya Neil Wigan, Inspector General of Police Douglas Kanja, Deputy Inspector General (APS) Gilbert Masengeli, and DCI Director Mohamed Amin.
The DCI has urged Kenyans to use the upgraded reporting tools as part of a national effort to fight crime and improve public safety.
