NAIROBI, Kenya — If you’ve ever turned to the Rhino chatbot for a quick update on your shares or a fast fix for your investor queries, brace yourself: the bot is going offline.
In a recent notice sent to users, the Central Depository and Settlement Corporation (CDSC) confirmed it’s unplugging from the Rhino chatbot service.
The official cutoff date? April 18, 2025. After that, you can wave goodbye to the AI assistant that’s been quietly helping investors navigate the Nairobi Securities Exchange.
CDSC hasn’t offered much in the way of details, but the announcement signals a shift in its digital customer engagement strategy.
While it’s not clear whether a new chatbot or a completely different tech solution is in the works, the move suggests the organization is either tightening its digital focus—or charting a new course altogether.
For now, investors who leaned on Rhino for tasks like portfolio updates, transaction tracking, or support services will need to return to the traditional route: emailing the CDSC helpdesk or possibly navigating through CDSC Kenya’s website for assistance.
What This Means for Investors
The chatbot may not have made headlines daily, but for many users, it served as a reliable go-between—offering instant, automated access to market info without the wait. Losing Rhino could mean delays in support, especially during peak trading periods.
If you’ve been relying heavily on the service, now’s the time to double-check your communication preferences and make sure you’re looped into other official CDSC channels.
The abrupt end to Rhino raises eyebrows—not just because it’s happening, but because it’s happening without much explanation.
