NAIROBI, Kenya- Bolt, the ride-hailing platform, is doubling down on safety with a Sh14 billion investment over the next three years.
The initiative aims to bolster safety measures, upgrade in-app features, and educate users about the platform’s safety tools. This significant commitment reflects Bolt’s mission to prioritize safety across its operations in Kenya and beyond.
Linda Ndungu, Bolt’s General Manager, announced that the investment will support a global team of 500 safety specialists.
These experts will focus on proactive measures, swift case resolution, and rolling out educational campaigns to raise awareness about in-app safety features.
“At Bolt, safety is a priority, and our Sh14 billion commitment reflects an end-to-end approach to safety across our Kenyan operations,” said Ndungu.
She added that the team’s work will include preventive strategies and product improvements to ensure both drivers and riders feel secure at every stage of their journey.
This global safety team is not only a testament to Bolt’s proactive stance but also a necessary step in a market where user trust is paramount.
A core part of the investment involves upgrading existing features and introducing new ones.
For instance, Bolt’s Ride Check, a tool that flags unexpected route changes or delays, will see enhancements to ensure greater accuracy and reliability. The platform also plans to launch trip verification tools designed to strengthen trust between riders and drivers.
These updates align with industry standards for ride-hailing safety and demonstrate Bolt’s commitment to adapting to user needs in real time.
Safety isn’t just about technology—it’s also about user awareness. Bolt plans to run educational campaigns highlighting how riders and drivers can use in-app tools for safer experiences.
From emergency assistance buttons to live location sharing, the platform is making sure users know how to stay protected during trips.
This move not only empowers users but also helps foster a culture of accountability within the ride-hailing ecosystem.
Bolt’s Sh14 billion investment is a statement of intent. By focusing on innovation, user education, and trust-building, Bolt is setting new benchmarks for safety in the ride-hailing industry.
As the platform rolls out these upgrades, both riders and drivers can look forward to safer, more secure experiences, proving that in the world of mobility, safety truly comes first.
