NAIROBI, Kenya- The Kenya Revenue Authority (KRA) has announced that it will waive penalties and interest imposed on taxpayers following interruptions to its iTax portal in September 2026.
In a public notice dated September 16, KRA said the intermittent downtime disrupted the filing of tax returns and payment services.
The authority said taxpayers would not be required to pay penalties and interest that accumulated because they were unable to access the affected services during the disruption.
“Following the recent intermittent downtime of the iTax portal, which affected the normal functioning of return filing and payment services, the Authority will waive penalties and interest accrued as a result of the system downtime in the month of September 2026,” KRA said.
The waiver will be implemented under Section 89(5A) of the Tax Procedures Act.
KRA said it would consider the specific periods during which iTax services were unavailable or intermittently inaccessible when determining the charges to be removed.
The authority will conduct system processes to identify and waive penalties and interest directly linked to the verified downtime.
The announcement offers relief to taxpayers who faced the risk of financial penalties after missing statutory filing or payment deadlines because of the disruption.
KRA apologised for the inconvenience and thanked taxpayers for their patience and cooperation as the portal experienced service interruptions.
The authority said it remained committed to providing reliable systems that enable taxpayers to meet their obligations.
Taxpayers seeking further assistance can contact the KRA Contact Centre through 020 4 999 999 or 0711 099 999. They may also send queries to callcentre@kra.go.ke.
