Step By Step On How To Retrieve Kenya Power Tokens When The SMS Delays

NAIROBI, Kenya- Finding yourself in the dark because of delayed Kenya Power prepaid tokens is more than just an inconvenience—it’s a real headache. 

Luckily, there are several digital methods to retrieve your tokens quickly, without waiting for that SMS. 

Let’s dive into the three easiest ways to get your Kenya Power tokens fast and keep the lights on.

Self-Service Portal

Kenya Power’s self-service portal is a lifesaver for those frustrating moments when your token SMS seems lost in cyberspace. 

By using the online portal, you can retrieve your tokens in no time. Here’s how:

1. Visit the Portal: Head over to Kenya Power’s Self-Service Portal.
2. Navigate to Token Query: Click on the ‘Bill/Token Query’ option at the top of the page.
3. Enter Meter Number: Select ‘Meter Number’ and enter your respective meter number.
4. Search and Retrieve: Hit ‘Search’ to see a list of your latest token purchases.

This straightforward process ensures you’re never left in the dark for long.

MyPower App

For those who prefer mobile solutions, the MyPower app is a fantastic alternative to the web portal. 

Available for both Android and Apple devices, this app is free to use and only requires internet access. Here’s how to get started:

1. Download and Install: Grab the MyPower app from Google Play or the Apple App Store.
2. Navigate to Token Transactions: Open the app and select ‘MyBill/Token’.
3. Input Meter Number: Enter your meter number to see a list of your token transactions.

Using the app is just as easy as the self-service portal, with the added convenience of being accessible from your smartphone.

Kenya Power USSD Code

If you’re without internet access, the Kenya Power USSD code is your best bet. This method allows you to retrieve tokens via a simple phone call. Follow these steps:

1. Dial the Code: Dial *977# on your phone.
2. Select Prepaid Services: Choose option 1 for prepaid services.
3. Get Latest Tokens: Select option 2 for the latest token.
4. Confirm Meter Number: Choose an existing meter number or add a new one.

You’ll receive an SMS with your token transactions, ensuring you’re back up and running in no time.