NAIROBI, Kenya – Kenyans can now apply for and process police clearance certificates, commonly known as Certificates of Good Conduct, at Huduma Centres across the country.
Huduma Kenya announced the move will make the service more accessible and ease long-standing frustrations over delays.
“Police clearance is now within reach. Walk into select Huduma Centres and get your good conduct certificate processed faster,” the agency said in a statement on X.
The service has since been integrated into the government’s eCitizen platform.
Huduma Kenya clarified that while most of the process is online, fingerprint capture remains a physical requirement due to legal and security considerations.
How the process works
Applicants must log into the eCitizen portal, select DCI services, and apply for a police clearance certificate. The process requires filling out details and making a payment of Sh1,050.
The system then generates a C24 fingerprint form and receipt, which must be printed and presented in person at Huduma Centres, DCI headquarters along Kiambu Road, or designated regional offices.
Applicants must carry their national ID or passport, photocopies, two passport-size photos, the C24 form, and the payment receipt.
Fingerprinting is mandatory, after which applications are processed at DCI within two to four weeks.
Applicants are notified via SMS or email once their certificate is ready, and they can download it directly from their eCitizen account.
Police clearance is now within reach, walk into select Huduma Centres and get your good conduct certificate processed faster.
Why the certificate matters
Police clearance certificates are often required for job applications, visa processing, or obtaining professional licenses.
The document, valid for 12 months, indicates whether the holder has a criminal record, pending cases, or past convictions.
