NAIROBI, Kenya – The Nairobi City Water and Sewerage Company (NCWSC) has launched an enhanced USSD code, *260#, aimed at improving customer service delivery and streamlining access to its services.
Through this self-care code, customers can now register or de-register for e-bills, update their contact details, check and pay bills, apply for water and sewer services, and track the status of their applications.
This digital upgrade is expected to make the process more user-friendly and efficient for the company’s growing customer base.
Speaking at the launch, NCWSC Managing Director Nahashon Muguna emphasized the significance of the initiative.
“This marks a significant step in ensuring seamless access to our services,” he stated, highlighting the company’s push towards better customer experience through digital solutions.
In addition to the USSD service, the company has introduced a toll-free line, 0800724366, allowing customers to contact the call center without incurring any charges.
“These advancements reflect our commitment to leveraging technology for improved customer service and operational processes,”Muguna added.
The NCWSC, tasked with managing water and sewerage services in Nairobi, continues to align its service provision with national development frameworks, including the Constitution of Kenya 2010, the National Water Master Plan 2030, and Vision 2030.
By adopting these technological enhancements, the company aims to improve efficiency and ensure sustainable water and sanitation management, in line with both national and global goals like the Sustainable Development Goals (SDGs).
Through this self-care code, customers can now register or de-register for e-bills, update their contact details, check and pay bills, apply for water and sewer services, and track the status of their applications.
This digital upgrade is expected to make the process more user-friendly and efficient for the company’s growing customer base.
Speaking at the launch, NCWSC Managing Director Nahashon Muguna emphasized the significance of the initiative.
“This marks a significant step in ensuring seamless access to our services,” he stated, highlighting the company’s push towards better customer experience through digital solutions.
In addition to the USSD service, the company has introduced a toll-free line, 0800724366, allowing customers to contact the call center without incurring any charges.
“These advancements reflect our commitment to leveraging technology for improved customer service and operational processes,”Muguna added.
The NCWSC, tasked with managing water and sewerage services in Nairobi, continues to align its service provision with national development frameworks, including the Constitution of Kenya 2010, the National Water Master Plan 2030, and Vision 2030.
By adopting these technological enhancements, the company aims to improve efficiency and ensure sustainable water and sanitation management, in line with both national and global goals like the Sustainable Development Goals (SDGs).
