NAIROBI, Kenya – Cabinet Secretary for Information, Communications and the Digital Economy William Kabogo has unveiled a new artificial intelligence-powered platform designed to make it easier for Kenyans to access verified information on government ICT programmes, digital services and public agencies.
The platform, hosted on Kabogo’s official website, features Kabogo.AI, a digital assistant being developed to help citizens find information on government ICT services, programmes and official public resources.
The initiative is part of the government’s broader push to use artificial intelligence and digital technology to improve public service delivery and make government information easier to access.
Kabogo.AI to simplify access to government information
Kabogo.AI is designed to provide a single entry point for information that is often distributed across different government websites, agencies, public notices and communication channels.
Once operational, users will be able to ask questions and receive guidance on the government agency responsible for a particular service, relevant programmes and official resources.
The planned assistant will focus on areas including agency and service routing, public resources, official links and information related to the ICT and Digital Economy Ministry.
The platform is, however, still being prepared.
Its developers say the assistant will be launched once the necessary public information, agency-routing systems and review safeguards are in place.
This approach is intended to ensure that citizens receive reliable information rather than being directed to outdated, incomplete or unofficial sources.
Platform brings ICT agencies together
The new platform also brings together information about institutions and programmes falling under the ICT and Digital Economy portfolio.
These areas include data protection, ICT implementation, connectivity, advanced technology, innovation and digital infrastructure.
For ordinary Kenyans, the platform could make it easier to establish which government agency handles a particular digital service, locate an official programme and find the appropriate channel for further assistance.
Instead of searching across multiple government websites, users could potentially use the AI assistant to identify the relevant institution or resource.
Kenya expands use of AI in public services
The launch comes as Kenya steps up efforts to incorporate artificial intelligence into public administration and other sectors of the economy.
Kenya’s 2026 AI policy calls for wider adoption of AI in areas including public administration, healthcare, education, agriculture and financial services.
At the same time, the policy emphasises safeguards around privacy, data protection and accountability.
Organisations handling personal information through AI systems are expected to comply with Kenya’s data-protection laws.
For government applications, these safeguards are particularly important because digital platforms may ultimately interact with large amounts of public information and guide citizens seeking essential services.
Part of wider digital transformation agenda
Kabogo.AI forms part of the ministry’s wider digital transformation agenda, which includes expanding connectivity, strengthening digital infrastructure, developing digital skills and supporting innovation.
Government programmes such as the Digital Superhighway, public Wi-Fi initiatives and digital hubs are aimed at expanding access to digital services and opportunities.
The government is also investing in data centres, cloud services and AI capabilities as Kenya seeks to strengthen its position as a regional technology hub.
The integration of AI into government information services could therefore complement these broader efforts by making digital government resources easier for citizens to navigate.
