NAIROBI, Kenya- Kenyatta National Hospital (KNH) has restored its Social Health Authority (SHA) system after a two-day outage disrupted patient care and administrative services.
The hospital’s Chief Executive Officer, Evanson Kamuri, addressed the public in a statement, acknowledging the brief lapse in services and reassuring patients that normal operations have now resumed.
The two-day outage, which had caused significant disruption to patient care, prompted the hospital to implement immediate measures to tackle the backlog.
Kamuri assured the public that additional personnel have been deployed across affected departments to address pending cases.
In addition, extended working hours have been implemented to ensure patients receive care without further delays.
“We deeply regret the inconvenience this may have caused to our patients and their families,” Kamuri said.
“KNH is fully committed to ensuring that all pending cases are resolved. As Kenya’s leading referral hospital, we are dedicated to upholding the highest standards of care and professionalism,” he added.
The disruption highlighted growing dissatisfaction with the system transition that has left many Kenyans stranded without access to essential healthcare. ynews.digital/governance/pat…
With these swift actions, the hospital aims to clear the backlogs and return to full operational capacity as quickly as possible.
While the hospital worked on restoring its services, some patients, frustrated by the delays, took their concerns to Afya House.
During a press conference on Universal Health Coverage (UHC), the Minister for Health, Deborah Barase, was confronted by patients expressing their dissatisfaction with the disruptions caused by the SHA system outage.
This incident highlighted the frustration felt by many, particularly those relying on the hospital’s critical services.
With the Social Health Authority system now back online and extra measures in place, KNH aims to get back on track, offering patients the care they expect and deserve.