Summary
- Office of the Attorney General moves Public Trustee services online
- Applications now processed exclusively via e-Citizen
- Move aims to improve access, efficiency and service delivery
NAIROBI, Kenya- The Office of the Attorney General has rolled out online access to Public Trustee services through the e-Citizen platform, marking a major step in digitising government services.
The move, effective April 8, 2026, means all applications for services at the Nairobi office will now be processed exclusively online.
How the new e-Citizen system will work
Under the new system, members of the public can access services remotely without visiting physical offices.
Users will be able to submit applications and access information in real time through the e-Citizen portal.
Officials say the transition is aimed at making services more efficient, transparent and accessible, especially for those in remote areas.
Key services now available online
The Public Trustee handles a range of sensitive legal and financial matters.
These include:
- Administration of estates of deceased persons
- Distribution of accident compensation funds
- Management of trusts for minors and vulnerable persons
The platform will also support services for individuals unable to manage their affairs due to age, illness or disability.
Government pushes digital transformation in public services
The rollout is part of a broader push by the government to modernise service delivery.
Authorities have urged the public and stakeholders to adopt the system, noting it will enhance access to justice and reduce delays.
The shift to digital platforms is expected to streamline operations and improve accountability across government services.
