NAIROBI, Kenya- Nairobi Governor Johnson Sakaja is shaking things up—again. His latest move? Establishing service centers across the city to save Nairobians from the headache of long commutes to City Hall.
The idea is simple: bring county services closer to the people, eliminating the need for endless queues in the congested Central Business District (CBD).
According to Revenue Chief Officer Tiras Njoroge, three service centers are already up and running. There’s the City Hall customer service center, plus new locations in Dandora and Makadara—with more in the pipeline.
“These centers are designed to bring county services closer to the people,” Njoroge explained. “Governor Sakaja’s vision is to ensure Nairobians can access essential services nearer to their homes.”
Each center is fully equipped, with Dandora offering seven service counters and Makadara boasting eight. The goal? Efficiency and convenience. No more trekking to town just to handle county payments or inquiries.
Think of these hubs as your one-stop shop for key county services. Nairobians can now pay land rates, renew business permits, settle house rent, and handle seasonal parking fees—without stepping foot in the CBD.
And for those who prefer the digital route? Online payments are still an option via the county’s official portal.
To keep things running smoothly, the county hired 40+ revenue clerks through a competitive recruitment process.
Sakaja’s administration is also raising the stakes on revenue collection. Last year, Nairobi pulled in a record-breaking KSh12.8 billion, the highest since devolution. This year? They’re gunning for KSh20 billion.
“We are confident of surpassing last year’s record,” Njoroge said. “These service centers will play a huge role in achieving that target.”
The county is urging residents to embrace these new centers as a faster, more convenient alternative to the jam-packed CBD offices.
