NAIROBI, Kenya — Kenyans will soon be able to access pension and retirement-related services at selected Huduma Centres across the country under a new partnership between the Huduma Kenya Secretariat and the Retirement Benefits Authority (RBA).
The initiative, announced on Monday, is aimed at bringing retirement services closer to citizens by enabling Huduma Centre staff to provide guidance on retirement planning, pension contributions and access to retirement benefits.
“Kenyans will soon access retirement and pension services closer to home, following new training for Huduma Centre staff,” Huduma Kenya said in a statement.
“The programme, launched today by the Huduma Kenya Secretariat and the Retirement Benefits Authority (RBA), equips frontline officers to guide citizens on retirement planning and benefits at selected Centres nationwide,” the agency added.
According to Huduma Kenya, frontline officers are undergoing specialised training to prepare them to handle retirement-related inquiries and assist members of the public seeking information on pension benefits.
The training is expected to enable staff to offer basic advisory services and direct clients to the appropriate retirement benefits channels where necessary.
At present, Huduma Centres only allow Kenyans to check the status of pension applications. Other services, including pension applications and access to retirement benefits, require visits to the Retirement Benefits Authority or National Social Security Fund (NSSF) offices.
Once rolled out, the programme is expected to improve access to retirement services, enhance service delivery and encourage more Kenyans to plan for their financial future after retirement.
The initiative is part of the government’s broader plan to decentralise public services through Huduma Centres and expand access to government services across all 290 constituencies.
Officials say the move is intended to reduce travel time, ease congestion at central government offices and make essential public services more accessible to citizens at the grassroots.