NAIROBI, Kenya – The Kenya Revenue Authority (KRA) has reminded taxpayers that they can report corruption, misconduct, poor service and other complaints through its official reporting channels without necessarily visiting a KRA office.
The Authority issued the reminder on Thursday night, August 27, 2026, encouraging members of the public to speak up whenever they encounter problems requiring its attention.
KRA said taxpayer feedback plays an important role in improving service delivery and strengthening integrity within Kenya’s tax administration system.
The reminder comes as millions of Kenyans interact with the Authority over tax registration, filing returns, payments, compliance matters and other revenue-related services.
Taxpayers encouraged to report concerns
KRA acknowledged that interactions with the tax authority can sometimes result in complaints over delayed services, difficulties accessing assistance or dissatisfaction with how a matter has been handled.
Taxpayers may also encounter situations involving suspected corruption, abuse of office or other forms of misconduct by officials.
The Authority is encouraging members of the public not to remain silent when they experience such problems but to use the established complaint and reporting mechanisms.
The channels provide taxpayers with a way to raise concerns remotely, meaning they can initiate a complaint without travelling to a KRA office.
KRA highlights importance of taxpayer feedback
According to KRA, feedback from taxpayers can help identify weaknesses in service delivery and areas where improvements are needed.
The Authority said complaints and reports of suspected misconduct would be handled through the appropriate internal processes, with action taken where necessary.
Taxpayers making reports are expected to provide relevant information about their concerns to enable KRA to understand the issue and determine the appropriate response.
The reporting system is therefore intended not only to address individual complaints but also to strengthen accountability across the tax administration system.
Reports can cover corruption and misconduct
KRA’s reminder covers a range of issues that taxpayers may encounter when dealing with the Authority.
These include:
- Suspected corruption or bribery
- Abuse of office
- Misconduct by officials
- Poor or delayed service
- Difficulties accessing assistance
- Concerns over how a taxpayer’s matter has been handled
- Other complaints requiring KRA’s attention
The Authority has urged taxpayers to provide sufficient details when making a report so that the matter can be assessed and handled through the appropriate process.
KRA says complaints help improve services
The Authority said feedback should not only be viewed as a mechanism for addressing problems after something goes wrong.
It said taxpayer feedback can also help identify recurring challenges and improve the overall experience of people interacting with KRA.
“Your feedback helps us improve service delivery and uphold integrity,” KRA said.
The Authority added that it remained committed to listening, responding and taking appropriate action on complaints, concerns and reports of suspected misconduct.
Public urged to use official channels
KRA has accompanied its message with information directing taxpayers with complaints or concerns to its official reporting channels.
The move is expected to make it easier for members of the public to raise issues without necessarily making a physical visit to KRA offices.
For taxpayers, the availability of remote reporting channels provides an additional avenue for seeking assistance and reporting concerns while supporting broader efforts to improve transparency and accountability within the revenue authority.
KRA’s appeal also comes as the Authority continues to handle a large volume of interactions with individuals and businesses across the country.
By encouraging taxpayers to report problems and provide feedback, the Authority says it can identify areas requiring attention and take appropriate action where complaints are substantiated.
