NAIROBI, Kenya — Kenya Power has issued a public alert warning customers and the general public of fraudsters impersonating its Managing Director and CEO, Eng. (Dr.) Joseph Siror, in an attempt to solicit bribes and illegal favours.
In a statement released Friday, the state-owned utility condemned the impersonation and reaffirmed its zero-tolerance policy on bribery, corruption, and unethical conduct.
“All payments for electricity services should be made only through authorized channels—namely mobile money platforms, banks, or official Kenya Power banking halls. Receipts must be obtained for every transaction,” the company stated.
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The warning comes amid reports of individuals approaching customers while falsely claiming to act on behalf of senior Kenya Power officials.
The company emphasized that such individuals are not affiliated with Kenya Power and urged Kenyans to remain vigilant.
How to Stay Safe
To help the public verify the identity of genuine Kenya Power personnel, the company advised customers to dial *977#—a self-service code that enables authentication of company agents and services.
“We urge members of the public to report any suspicious activity or attempts to impersonate Kenya Power staff to law enforcement or the nearest Kenya Power office,” the statement added.
The utility also called on its customers to collaborate in the fight against fraud by reporting incidents swiftly and refusing to engage with unauthorized individuals posing as employees.
This alert adds to growing concerns about impersonation scams in public institutions, with Kenya Power reiterating that no staff or official is permitted to collect money in cash or conduct unofficial business with customers.
