NAIROBI, Kenya- Despite recent uncertainty, Directline Assurance wants everyone to know—it’s business as usual.
The insurance provider, which dominates Kenya’s Public Service Vehicle (PSV) insurance market, has reaffirmed that it remains fully operational, honoring valid claims and underwriting new policies.
This follows a statement from the Insurance Regulatory Authority (IRA), which dismissed reports suggesting the company was being wound up, calling them legally void.
Yes, Directline Is Still Paying Claims
In an official statement, Directline’s Acting Principal Officer, Sammy Kanyi, assured customers that all issued insurance policies remain valid.
The company also confirmed it had settled KSh 2.88 billion in claims throughout 2024, including KSh 275.2 million in December alone.
For those wondering whether claims are still being processed—KSh 19.1 million was paid out between January 1 and January 5, 2025. In short: if you’re a policyholder, your cover is intact.
“We appreciate our stakeholders—intermediaries, insured customers, and business partners—for their continued trust,” Kanyi said.
The Shareholder Dispute: A Court Matter, Not a Business Shutdown
While an ongoing shareholder dispute has raised concerns, Directline insists this has no impact on daily operations. The case is currently in court, and the insurer has committed to abiding by all legal rulings.
The controversy escalated when Royal Credit Limited issued a communication claiming to wind up Directline’s operations—an assertion swiftly rejected by IRA CEO Godfrey Kiptum.
“These actions are null and devoid of any legal effect,” Kiptum stated, reinforcing that Directline remains licensed and fully operational.
IRA: Only We Can Regulate Insurers
To clear up any confusion, the IRA firmly reminded the public that only the regulator has the legal mandate to approve, suspend, or cancel an insurance company’s operations.
“All policies issued by Directline Assurance remain in full force, and the insurer remains liable for any claims arising from them,” Kiptum emphasized. He also advised policyholders to continue their operations as usual.
